What our guests say
"Very good"
Mark Little
27-Nov-2022
27-Nov-2022
"Very good"
"Excellent"
We really enjoyed our stay. All the staff were very friendly and helpful. The breakfast was great. The hotel is very central and you can reach everywhere on foot or the underground stations nearby.
Hotel response
Dear Mr. Peart, Thank you for taking the time to write us such a delightful review. We are happy to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel.We are located in the center of Madrid, having the main touristic attractions just a few minutes walking from us. We are looking forward to welcome you back in what is now your Home in Madrid. Kind regards, Talía Guest Relations Manager
Colin Peart
20-Nov-2022
20-Nov-2022
"Excellent"
"Excellent"
Wonderful location, friendly staff, good breakfast, excellent value for the money, highly recommend
Hotel response
Dear guest: Thank you for taking the time to write us such a delightful review. We are very happy to know that you loved our Hotel. We are very happy to know that your experience in our Hotel was greater than expected. Thank you again, and we look forward to welcome you next occasion. Regards, Emilio. Front desk
Hotel guest
18-Aug-2022
18-Aug-2022
"Excellent"
"Excellent"
Excellent hotel. Great location. Awesome breakfast. Everything was perfect
Hotel response
Dear guest: Thank you for taking the time to write us such a delightful review. We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory. We thank you very much, and we look forward to welcome you in the future. Regards. Emilio. Francisco I hotel
maria zelaya
16-Aug-2022
16-Aug-2022
"Excellent"
"Excellent"
My family stayed for a week in Hotel Francisco in July, and enjoyed a wonderful stay. This is our second time at the hotel, and we noticed the vast improvements made since our last stay in 2019. The entire hotel was renovated, bathrooms new, rooms comfortable and clean. The location is perfect, 5 min walk to Puerto del Sol, Plaza Mayor, Gran Via, Royal Palace. You couldn't be more central as the hotel is surrounded by sites, shopping, and restaurants. Close to subway stations too. Most importantly, the staff is friendly and VERY helpful, always happy to ensure guests have a pleasant stay. For example, Marina in the front desk spent 30 minutes on the phone to help me fix travel arrangements with the airline. For breakfast, the staff in the restaurant are courteous and attentive. Kudos to the entire team of Hotel Francisco !! We will be back and highly recommend the hotel.
Hotel response
Estimated guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory. We would be delightful to welcome you back once again to our Hotel the next time that you visit the city. Kind regards, Emilio. Francisco I hotel
Hotel guest
7-Aug-2022
7-Aug-2022
"Excellent"
"Excellent"
Great place in a great location. The staff along with those who worked the breakfast buffet were extremely friendly and accomodating.
Hotel response
Dear Guest: Thank you for taking the time to write us such a delightful review. We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory. We look forward to welcome you back! Kind regards, Talía Guest Relations Manager
Hotel guest
8-Jul-2022
8-Jul-2022
"Excellent"
"Excellent"
We thoroughly enjoyed our stay! The hotel has a great location, central to all of the things we wanted to do (Royal Palace, el Rastro, Retiro, museums, proximity to metro). Breakfast being included was a really nice touch, and the food was great! Rooms were very comfortable, and the view out our balcony onto Calle de Arenal was awesome! Hotel personnel at the front desk were very pleasant, and very helpful with restaurant recommendations and reservations, as well as general information about the surrounding area! Thank you for an absolutely wonderful stay!
Hotel response
Estimated guest: Thank you for your nice and positive comments on your stay at our property. We are happy to know that you found everything as you expected. We work everyday to do our best for our guests. we look forward to see you back in Madrid. All the best, Emilio. Francisco I Hotel
Steven Tufillaro
7-Jul-2022
7-Jul-2022
"Excellent"
"Very good"
Great location and nice hotel. The beds were huge and very comfortable. The only downside to my room was it didn’t have a window. I had a problem with my shower but it was quickly resolved. Would recommend this hotel.
Hotel response
Thank you very much for such an amazing review. We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory. We would be delightful to welcome you back once again to our Hotel the next time that you visit the city. KInd regards from the staff
Hotel guest
26-Jun-2022
26-Jun-2022
"Very good"
"Excellent"
Great location for walking around Madrid. Nice breakfast buffet. The staff were wonderful.
Hotel response
Dear Guest: Thank you very much for such a wonderful review. Due to our location, we are a few minutes walking from the main touristic attractions of Madrid and surrounded by a great variety of bars, restaurants and shops from which to choose. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations Manager
Hotel guest
9-Jun-2022
9-Jun-2022
"Excellent"
"Excellent"
Beautiful hotel, with the perfect location. This was our second stay at Francisco I, and we’d stay again on a future visit to Madrid.
Hotel response
We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory, and we hope to welcome you back in what is now your Home in Madrid. All the best! Francisco I staff
Hotel guest
28-May-2022
28-May-2022
"Excellent"
"Excellent"
Fantastic in a beautiful part of Madrid, I love it!!!
Hotel response
We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory, and we hope to welcome you back in what is now your Home in Madrid. All the best! Francisco I staff
Ada Breedveld
8-May-2022
8-May-2022
"Excellent"
"Excellent"
What a delightful experience we had at the hotel! The staff was so helpful. Our room was very attractively appointed and very clean. The view was lovely. And the location was so convenient. We look forward to returning, hopefully very soon.
Hotel response
We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory, and we hope to welcome you back in what is now your Home in Madrid. All the best! Francisco I staff
Hotel guest
29-Apr-2022
29-Apr-2022
"Excellent"
"Excellent"
Excellent from start to finish. Staff were friendly and welcoming. Location is perfect for visiting Madrid. Rooms were good size for city like this, nicely furnished, comfortable and clean. Also very quiet. The price was good value for money and the breakfast was good quality. Would recommend
Hotel response
Thank you for your warm comments, we are really glad to know that you hace been well, and we hope you enjoyed all your free time in our city. This is your home, for anything you need. All the best! Francisco I staff
Neil Harper
6-Apr-2022
6-Apr-2022
"Excellent"
"Excellent"
This was our second stay at Hotel Francisco I. This time our stay was in March 2022. We were very satisfied with our hotel room, the hotel modern decor, the breakfast buffet and especially the hotel front desk staff. We were given a room with a small balcony on the fourth floor, which was an upgrade. A lovely surprise since we only reserved a standard room. For us the balcony was a "window" to the "pulse of Madrid" We love to people watch from our balcony and watch tourists and locals walking the pedestrian only street Calle Arenal. Their breakfast had a variety items to choose from, great coffee machine, fresh juices, variety of baked breads and pastries and some healthy options, such as oatmeal, gluten free cereals yogurt and dairy free milk options. The room was very clean, bed was so comfortable and bedding luxurious. We chose this hotel for the location, which is the best in Madrid. It's so close to the "heart of old Madrid". Close to the Palace, the Plaza Mayor, Plaza Espana, Puerta del Sol and the Prado. We walked to the tapa bars on Calle de Jesus, and tapa bars on Calle de la Cava Baja. So many bars and plazas to have sangria, vermouth or cava. I miss it already. Next door to the hotel is an artisan jewelry shop and across the street a lovely cafe. Lots of shopping and restaurants right outside the hotel door on the pedestrian street. You can not go wrong with this hotel. We will only use this hotel whenever we are in Madrid. Do not hesitate to book through their website where you can find specials. Thank you front desk staff. You have truly made our visit to Madrid memorable and magical. Christine
Hotel response
Dear guest: We would like to thank you for your warm comments; we really make us happy that you have been well with us, you found everything right, and that you have enjoyed our city, like one of us. Please consider our hotel as your home in Madrid. Thank you and all the best! Francisco I staff
Christine Bernardo-Kusyj
29-Mar-2022
29-Mar-2022
"Excellent"
"Excellent"
It was a fantastic stay. The hotel, staff are brilliant. Highly recommended.
Hotel response
Dear Guest, Thank you very much for such an amazing review. We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory. We would be delightful to welcome you back once again to our Hotel the next time that you visit the city. Kind regards, Guest Relations Manager
Hotel guest
25-Mar-2022
25-Mar-2022
"Excellent"
"Excellent"
In 1981 I stayed here and enjoyed a good stay. Today, the hotel is even more wonderful than before. Much more modern and luxurious - we completely enjoy our balcony room. The breakfast was wonderful and the staff was very helpful. We will be back....perhaps sooner than you think!
Hotel response
Dear Guest, Thank you very much for such an amazing review. We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory. We would be delightful to welcome you back once again to our Hotel the next time that you visit the city. Kind regards, Guest Relations Manager
Gary Broussard
4-Nov-2021
4-Nov-2021
"Excellent"
"Excellent"
The reception and service are awesome and provided good guidance on how to navigate the city and options for a day trip to other towns in Madrid. We are so blessed with great customer service and friendly people in the hotel. I will definitely recommend this hotel to all of my friends. Thanks again! ??
Hotel response
Dear Guest, Thank you so much for such a wonderful review. We are very happy to know that you enjoyed your stay with us. We like to tailor made each stay to transform your experience into an unforgettable memory. Thank you for recommending us! We are looking forward to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations Manager
Hotel guest
26-Nov-2019
26-Nov-2019
"Excellent"
"Excellent"
Excellent hotel & location
Hotel response
Dear Guest, Thank you very much for taking the time to write us a review. We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory. Due to our location, we are a few minutes walking from the main touristic attractions of Madrid and surrounded by a great variety of bars, restaurants and shops from which to choose. We are looking forward to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations
Hotel guest
24-Nov-2018
24-Nov-2018
"Excellent"
"Excellent"
Very well furnished. Great and varied breakfast. Staff were very helpful
Hotel response
Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed your stay with us that you specially liked our breakfast. Our Team works every day in order to make your experience an unforgettable memory. We would be delightful to welcome you back once again to our Hotel the next time that you visit the city. Kind regards, Guest Relations
Diane Kenny
3-Nov-2018
3-Nov-2018
"Excellent"
"Excellent"
Muy bien localizado, excelente atención y muy moderno y limpio
Hotel response
Querido Huésped, Muchas gracias por tan atento comentario. Nos alegra mucho saber que pasó una agradable estancia con nosotros y que le gustó todos los aspectos del Hotel. Nuestro Equipo trabaja de forma diaria para poder hacer de su estancia un recuerdo inolvidable. Esperamos recibirle de nuevo en lo que ahora es su casa en Madrid. Saludos cordiales, Guest Relations
Hotel guest
17-Oct-2018
17-Oct-2018
"Excellent"
Special offers
BREAKFAST BUFFET INCLUDED
Special 10% Advance Discount
Special 12% Advance Discount
Hotel response