Know what our guests think of us!
Thank you very much for your support an ideas.
We work every day in order to make your experience an unforgettable memory.
Tourism merit award
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Jan van den Hoogen
14-Nov-2021Customer rating:All what we expected. Bright, modern and in the very centre of Madrid. The staff is very friendly. Lovely Stay.
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Francisco Gamez
6-Nov-2021Customer rating:Este Hotel lo repetimos cada año que vamos a Madrid. No hay nada negativo de este Gran hotel que deberia tener 5 estrellad. Marta la sra que limpia la habitacion 10 puntos amable y siempre eataba alli para nosotros. Franciaco Javier el sr del frint desk 10 puntos muy amable y pendiente de todo lo qie necesitamos al igual que todos alli. Mucho respeto y orientadoa a la atencion del cliente. El restaurant limpieza y calidad de comida 10 puntos. Meseros muy pendiente de nuestras necesidades. De verdad este hotel sugue siendo niestra segunda casa en Madrid. 5 estrellas para todos.
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Bianca Gortenmulder
5-Nov-2021Customer rating:The staff was super friendly and willing to help us in anyway they can. It is that the hotel is not close enough to the hospital and physical therapy, otherwise we would stay here again.
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Gary Broussard
4-Nov-2021Customer rating:In 1981 I stayed here and enjoyed a good stay. Today, the hotel is even more wonderful than before. Much more modern and luxurious - we completely enjoy our balcony room. The breakfast was wonderful and the staff was very helpful. We will be back....perhaps sooner than you think!
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Hotel guest
26-Nov-2019Customer rating:The reception and service are awesome and provided good guidance on how to navigate the city and options for a day trip to other towns in Madrid. We are so blessed with great customer service and friendly people in the hotel. I will definitely recommend this hotel to all of my friends. Thanks again! ??
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Hotel response
Dear Guest, Thank you so much for such a wonderful review. We are very happy to know that you enjoyed your stay with us. We like to tailor made each stay to transform your experience into an unforgettable memory. Thank you for recommending us! We are looking forward to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations Manager
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Hotel guest
24-Nov-2018Customer rating:Excellent hotel & location
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Hotel response
Dear Guest, Thank you very much for taking the time to write us a review. We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory. Due to our location, we are a few minutes walking from the main touristic attractions of Madrid and surrounded by a great variety of bars, restaurants and shops from which to choose. We are looking forward to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations
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Diane Kenny
3-Nov-2018Customer rating:Very well furnished. Great and varied breakfast. Staff were very helpful
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Hotel response
Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed your stay with us that you specially liked our breakfast. Our Team works every day in order to make your experience an unforgettable memory. We would be delightful to welcome you back once again to our Hotel the next time that you visit the city. Kind regards, Guest Relations
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Hotel guest
17-Oct-2018Customer rating:Muy bien localizado, excelente atención y muy moderno y limpio
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Hotel response
Querido Huésped, Muchas gracias por tan atento comentario. Nos alegra mucho saber que pasó una agradable estancia con nosotros y que le gustó todos los aspectos del Hotel. Nuestro Equipo trabaja de forma diaria para poder hacer de su estancia un recuerdo inolvidable. Esperamos recibirle de nuevo en lo que ahora es su casa en Madrid. Saludos cordiales, Guest Relations
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Hotel guest
3-Sep-2018Customer rating:Very good location and amazing rooms.
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Hotel response
Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you loved our Hotel. Our Team works every day in order to make your experience an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid.
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Hotel guest
15-Aug-2018Customer rating:We really enjoyed our stay and the service provided by the staff.
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Hotel response
Dear Guest, Thank you very much for such an amazing review. We are very happy to know that you loved our Hotel. Our Team works every day to make your experience an unforgettable memory. We are looking forward to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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Hotel guest
14-Aug-2018Customer rating:friendly staff. Very clean hotel. good locations, in centre of town.
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Hotel response
Dear Guest, Thank you very much for such an amazing review. We are very happy to know that you loved our Hotel. Our Team works every day to make your experience an unforgettable memory. We are located just a few steps away from the main attractions of the city. We are looking forward to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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Hotel guest
19-Jul-2018Customer rating:Excellent location and good value for family suite. Would definitely recommend to others and stay again.
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Hotel response
Dear Guest, Thank you so much for such a wonderful comment! We are very happy to know that your experience in our Hotel was greater than expected. We are located in a pedestrian street in the center of Madrid and just a few steps away from the main attractions of the city. We work every day in order to make your experience an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations
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Paul Sheff
16-Jul-2018Customer rating:Hotel Francisco I is a fabulous place to stay if you want to be somewhere in the center of Madrid. Aside from the location, the staff is very helpful and attentive, the room we stayed in was perfect (loved the balcony), and breakfast in the hotel's downstairs dining room was just what we needed before setting off for the day. We will definitely stay here again on our next trip to Spain, which we hope is not too far from now.
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Hotel response
Dear Guest, Thank you very much for such an amazing review. We are very happy to know that you loved our Hotel. Our Team works every day to make your experience an unforgettable memory. We are located just a few steps away from the main attractions of the city. We are looking forward to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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Leslie Keeney
12-Jul-2018Customer rating:Great central location. Short walk to Royal Palace and the city's awesome metro. Quiet, comfortable room and friendly staff. Will stay here again.
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Hotel response
Dear Guest, Thank you very much for such a wonderful comment. We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. We are located in the center of Madrid, having the main touristic attractions just a few minutes walking from us. We hope to welcome you back in what is now your Home in Madrid. We are very happy to know that we exceeded your expectations. Kind regards, Guest Relations.
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Adriana Padilha Barreto
6-Jul-2018Customer rating:Good service Good breakfast Very ckean Nice decoration
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Hotel guest
29-Jun-2018Customer rating:Very friendly staff, clean and comfortable room
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Hotel response
Dear Guest, Thank you very much for such an amazing review. We are very happy to know that you loved our Hotel. Our Team works every day to make your experience an unforgettable memory. We are looking forward to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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Tracy Cluley
29-Jun-2018Customer rating:Fantastic location. This hotel feels 5 star from the quality of the rooms through to the breakfast and the staff. Would definitely stay here again and recommend it to any one wanted a memorable stay in a lovely city.
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Hotel guest
26-Jun-2018Customer rating:We are from Charleston, SC. We chose this hotel because it was recommended by friends. We enjoyed our stay! We do not speak Spanish, but the front desk staff helped us with everything we needed.
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Hotel response
Dear Guest, Thank you for taking the time to write us such a wonderful review. We are very happy to know that you enjoyed your stay with us. Our Team works every day to make your experience an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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Hotel guest
23-Jun-2018Customer rating:A nice room with lots of windows kept clean and tidy. No problems.
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Hotel guest
22-Jun-2018Customer rating:Un remanso en medio del bullicio de Madrid. Localización inmejorable y servicio excelente.
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Leona Rennie
22-Jun-2018Customer rating:Hotel Francisco 1 is centrally located to all of the main attractions in Madrid. Upon arrival at the hotel, we were greeted with a refreshing drink and after checking in, we were immediately escorted to our room. The room was inviting and when you closed the window shudders, it was quiet to enjoy a peaceful sleep. The breakfast was delicious with a nice variety to choose from....not to mention the complimentary champagne! The attractive decor, excellent customer service, and exceptional accommodations makes makes this hotel number 1 on my list. Thank you!
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Ingrid Kornmesser
21-Jun-2018Customer rating:The people at the reception were always very friendly and very helpful.
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Christian Lysholm
25-Apr-2018Customer rating:Great hotel, good location, great value, I will come back next time I am in Madrid.
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Hotel response
Dear Guest, Thank you very much for such a wonderful comment. We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. We are located in the center of Madrid, having the main touristic attractions just a few minutes walking from us. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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Hotel guest
23-Apr-2018Customer rating:The cost-effective hotel, the great location in the heart of the Madrid and with very friendly staff :-)
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Hotel response
Dear Guest, Thank you very much for such an amazing review. We are very happy to know that you loved our Hotel. Our Team works every day to make your experience an unforgettable memory. We are located just a few steps away from the main attractions of the city. We are looking forward to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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Ingrid Lucas
19-Jan-2018Customer rating:Beautiful hotel! Amazing rooms with big connfortable beds. Very delicious breakfast buffet with very good Coffee. The hotel staff was very friendly and helpful.
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Hotel response
Dear Guest, Thank you very much for such a wonderful comment. We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. We take care of every detail in order to make your stay with us an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid. We are very happy to know that we exceeded your expectations. Kind regards, Guest Relations.
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Bogdan Cojocaru
13-Jan-2018Customer rating:Great hotel, perfect location, nice service !
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Hotel response
Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.
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Cindy Bradshaw
20-Jul-2017Customer rating:Wonderful hotel, great location, super staff. I highly recommend!!!
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Hotel response
Dear Guest, Thank you very much for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and liked every aspect of the Hotel. We like to tailor made each stay to transform your experience in to an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid! Kind regards, Guest Relations.
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Rune Nordbye
1-Jul-2017Customer rating:Very nice room 401. 4 beds. Very good wifi. Very good AC! Superb breakfast!! Location fantastic!!
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Hotel response
Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and specially our breakfast. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.
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Sonia Morales
21-Jun-2017Customer rating:Clean rooms and excellent customer service!
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Hotel response
Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and liked our rooms. The Hotel Team works every day in order to make your experience an unforgettable memory. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.
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Mariela Arze
20-Jun-2017Customer rating:Muy buen hotel y muy buena atencion. El desayuno super y el cuarto amplio y comodo .Muchas Gracias!
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Hotel response
Querido Huésped, Muchas gracias por su estupendo comentario. Nos alegra mucho saber que pasó una agradable estancia con nosotros y que le gustó todos los aspectos del Hotel y sobre todo el desayuno. Nuestro Equipo trabaja de forma diaria para poder hacer de su estancia un recuerdo inolvidable. ¡Muchas gracias a ustedes! Esperamos recibirle de nuevo en lo que ahora es su casa en Madrid. Reciba un cordial saludo, Guest Relations.
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Dante Villa
18-Jan-2017Customer rating:Excellent hotel. Great customer service. All specific requests were met. Really clean and spacious enough for our family of four. Great location. Perfect hotel. I have nothing bad to say. I was extremely satisfied. Really great place to stay.
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Hotel response
Dear Guest, Thank you very much for such a wonderful comment. We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. Specially our spacious family rooms. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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Manu Rönkkö
16-Jan-2017Customer rating:The hotel is very comfortable and the different styles of decorations give the hotel a very classy look. The location is brilliant and the service of staff members fluent to ensure a good stay. I would happily return to hotel Francisco during future stays in Madrid.
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Hotel response
Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and liked our rooms and different styles. The Hotel Team works every day in order to make your experience in an unforgettable memory. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.
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Hotel guest
12-Jan-2017Customer rating:Posizione strategica. Pulizia ottima.
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Hotel response
Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed your stay with us. We work every day in order to make your experience in to an unforgettable memory. We hope to welcome you back in the near future. Kind regards, Guest Relations
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Christopher Bradley
8-Jan-2017Customer rating:A nice, clean hotel in a good location. Staff was helpful in obtaining a taxi at checkout.
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Hotel response
Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed all aspects of our Hotel. The Team works everyday in order to make your experience into an unforgettable memory. The Hotel Team is always there to help you as much as we can. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.
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Susan Strickland
4-Dec-2016Customer rating:Thank you to the reception and concierge team for making our stay so fabulous! My daughter and I stayed at Hotel Francisco I for a 4-night stay and can't say enough about this boutique hotel. From the moment we arrived until we departed, we were treated royal. An absolutely charming property 300m from the heart of Madrid's city centre. Contemporary interior with a fabulous breakfast option. We can't wait to return for another visit and will highly recommend this hotel to our family and friends.
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Hotel response
Dear Guest, Thank you very much for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and liked every aspect of the Hotel. We like to tailor made each stay to transform your experience in to an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid! Kind regards, Guest Relations.
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Joan Mcmahon
23-Nov-2016Customer rating:This hotel is in a great location to visit all the tourist spots. It's located on a pedestrian street, very safe and many eateries. The staff were very accomodating, pleasant and willing to advise or book tours. The hotel has recently been renovated and housekeeping keeps things shinning. Metro just down the street--an easy walk. Boston, Ma
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Hotel response
Dear Guest, Thank you very much for taking this time to write us such a wonderful review. We are very happy to know that you enjoyed your stay with us. Due to our location, we are a few minutes walking from the main touristic attractions of Madrid and surrounded by a great variety of bars, restaurants and shops from which to choose. We work every day in order to make your experience a beautiful memory to remember. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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Hotel guest
21-Nov-2016Customer rating:Brilliant location, clean, modern rooms and friendly staff. Easy airport connections. Would recommend it
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Hotel response
Dear Guest, Thank you very much for such a wonderful comment. We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. We are located in the center of Madrid, having the main touristic attractions just a few minutes walking from us. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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Hotel guest
19-Nov-2016Customer rating:Our stay was absolutely wonderful! Beautiful room, helpful and friendly staff, great location.
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Hotel response
Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed all aspects of our Hotel. The Team works everyday in order to make your experience into an unforgettable memory. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.
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Hotel guest
11-Nov-2016Customer rating:We had a great stay! The location is super, people are very friendly, will come back!
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Hotel response
Dear Guest, Thank you very much for such a wonderful comment. We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. We work everyday in order to make your experience an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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IRINA SHANGINA
8-Nov-2016Customer rating:Perfect hotel, excellent staff, spacious room with 2 bathroom, good breakfast. I would recommend.
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Hotel response
Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and liked our rooms. The Hotel Team works everyday in order to make your experience in an unforgettable memory. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.
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David Segrave
23-Sep-2016Customer rating:Superb location, well appointed room with very comfortable bed and good views. Excellent breakfast and service.
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Hotel response
Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and specially our breakfast. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.
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Paulette Damico
18-Sep-2016Customer rating:Spotlessly clean. Good staff. Friendly hard working cleaners. Good breakfast. Quiet rooms. Great decor. Good shower. Loved everything
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Hotel response
Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed all aspects of our Hotel. The Team works everyday in order to make your experience into an unforgettable memory. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.
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Neil Duggan
29-Aug-2016Customer rating:A great hotel in a superb location. The family suite was ideal for us. Hotel staff were very helpful. The only improvement would be our room lacked an outside window which we didn't like.
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Hotel response
Dear Guest, Thank you very much for taking the time to write such a wonderful review. We are very happy that you enjoyed the stay with us and that you liked all the facilities of the Hotel. Due to our location, we are a few steps away from the main touristic attractions of the city as well as surrounded by Madrid’s lifestyle. We hope to see you in your next trip to Madrid. Kind regards, Guest Relations
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Hotel guest
24-Aug-2016Customer rating:Great location, charming staff and well appointed hotel. We were very disappointed that we only had one night with you when we had booked and paid for two. Our travel plans were severely disrupted by a flight delay which caused a knock on effect and we were unable to get to Madrid in time for our first night.
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Hotel response
Dear Guest, Thank you very much for writing such a wonderful comment. It is delightful to know that you enjoyed your stay with us. Our team works every day in order to improve the experience of each guest. We are sorry to know that you could not enjoy the entire stay due to a disruption in your journey. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.
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ESTELLE MOREAU
10-Aug-2016Customer rating:The location is just perfect, everyone was nice and helpful and the terrace room was just fantastic. I will definitely stay there again next time I visit Madrid.
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Hotel response
Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed your stay with us and that you were delighted with our rooms with terrace, from which you enjoyed the vibrant city underneath you. We work every day in order to make your experience in to an unforgettable memory. We hope to welcome you back in the near future. Kind regards, Guest Relations
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virginia ferro
27-Jul-2016Customer rating:The staff was very helpful on resolving the issues I had with the bedroom allocated. The breakfast menu was good and clean and spacious dining room
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Hotel response
Dear Guest, Thank you very much for taking the time to write us such a positive review. We are very happy to know that you enjoyed your stay with us. We work each day in order to make your experience an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations
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Evelyn Shaw
27-Jul-2016Customer rating:Friendly and helpful staff, great location and a bargain for the quality.
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Hotel response
Dear Guest, Thank you for writing us such a pleasant review. We are delighted to know that we exceeded your expectations and you enjoyed your stay with us. We are surrounded by a great variety of bars, restaurants and shops from which you can enjoy the lifestyle of the capital. We hope to welcome you back in the near future. Kind regards, Guest Relations
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Hotel guest
25-Jul-2016Customer rating:Just perfect! Location and staff
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Hotel response
Dear Guest, Thank you very much for taking the time to write such a nice review. We are very happy that you enjoyed the stay with us. We work every day in order to make your experience an unforgettable memory. We hope to see you in your next trip to Madrid. Kind regards, Guest Relations
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VINCENZO PATE
25-Jul-2016Customer rating:Wonderful
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Hotel response
Dear Guest, Thank you for your fantastic review. We are very happy that you had such a pleasant stay with us. We hope to welcome you back in the near future. Kind regards, Guest Relations.
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Mark Kranich
21-Jul-2016Customer rating:Great place to stay at very good rate. Only thing missing and hence only 4, not 5 stars is there is no bar. I believe this is being addressed as there is renovations being carried out...
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Hotel response
Dear Guest, Thank you very much for taking the time to write us such a positive review. We are very happy to know that you enjoyed your stay with us. We work each day in order to make your experience an unforgettable memory. Thank you very much for your comment, we will make note of it. Indeed, there is a renovation being carried out in order to improve our facilities. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations
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